UX Audit
Why it’s valuable, the business benefits and ensuring users keep coming back
What is a UX audit?
A design review that uses a usability-inspection process in which (typically) one reviewer examines a design to identify usability problems, carefully evaluating from a user’s perspective.
If an agency conducts a UX design audit, you will typically expect:
- A detailed audit report
- Discussion with a specialist of the evaluation results
- Obtain a list of recommended changes
When surveyed 76% of respondents will switch to a competitor if they have just one bad experience*
Need more detail? Download our [PDF] UX audit explainer document
The trump card for business leaders
Why should a business leader invest in the cost of having an audit conducted?
Users always look for the easiest route, if the option you offer has complexity or unnecessary difficulty users will exit and go elsewhere.
Get a fresh perspective
Reviews always work best when done by someone not involved in creating the design.
A fresh perspective will likely give unbiased and better feedback:
- An outsider is not emotionally invested in the design
- Is oblivious to any internal team politics
- Easily spot glaring issues that may stay hidden from someone who’s been staring at the same design for too long
How much does it cost?
UX audits come in a variety of sizes which is why we have a range to suit your needs.
Light
from £1,500 excl VAT
Single journey, user type, platform
Accessibility evaluation
Heuristic evaluations
Competitive review
Detailed
from £3,500 excl VAT
Single or multi journey, user type, platform
Accessibility evaluation
Heuristic evaluations
Competitive review
Complex
from £7,500 excl VAT
Multi journey, user type, platform
Accessibility evaluation
Heuristic evaluations
Competitive review
Ready to get started?
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